Services
Generative AI / NLP at Fumbl.AI
At Fumbl.AI, we harness the power of Generative AI and Natural Language Processing (NLP) to create intelligent, adaptive solutions that revolutionize the way businesses interact with technology. Generative AI allows our systems to produce human-like text, generate creative content, and automate complex tasks, while NLP enables our platforms to understand, interpret, and respond to human language with remarkable accuracy. Together, these technologies drive innovation, enhance user experiences, and streamline operations, helping businesses achieve unprecedented levels of efficiency and insight.
Voice/Audio
Elevate customer engagements with Fumbl.AI’s advanced Voice/Audio AI solutions. Seamlessly integrating spoken words into actionable data, we ensure a smooth, effective, and personalized service encounter. Transform your customer experience with our cutting-edge platform, seamlessly integrating voice and digital dialogues.
Dialogic Cognition
Using Fumbl.AI enhances dialogic cognition, fostering deeper interactive engagement and understanding. By leveraging advanced conversational analysis, our platform elevates productivity, performance, and profitability. Unlock the power of dialogic cognition with Fumbl.AI for more informed decision-making and improved outcomes across your organization.
Integrations
Integrating Fumbl.AI’s AI platform and tools seamlessly enhances the overall client and customer experience while streamlining productivity. “By connecting with your systems and applications”, Fumbl.AI enables smooth data flow and automation, leading to quicker responses, personalized interactions, and improved service quality. This integration empowers businesses to deliver exceptional experiences, optimize workflows, and drive greater efficiency across their operations, ultimately resulting in heightened satisfaction and loyalty among clients and customers.
Main features we offer are:
Custom trained AI
Web chat
- customizable colors and behaviors
- send attachments
- keywords with replies
- Instant translation across 6+ languages
AI Advisor
- A web-chat interface that representatives can use to get AI-generated answers for a specific customer and relay that information
- speeds up the training process by providing AI-assisted on-the-job learning
- reduces ramp-up time on internal systems by providing a natural language interface
Telephony/voice interaction
- customizable voices and names
- customizable greetings
- replies to keywords
- 150(+) predefined language options
- Low latency interaction
SMS
- customizable greetings
- send attachments
- replies to keywords
- Instant translation across 6+ languages
Other Features
Notifications for follow-up conversations
- AI will automatically designate which chats need follow-up or intervention.
- Sends a text message to a number and/or email you choose.
- IE – Create a guest card (with integration) in your system of choice.
Integrations through scripting interface (configured by our team)
- uses javascript.
- interfaces with any kind of web service.
- securely store secrets like passwords, tokens or API keys.
- programmable interface to augment AI with “skills”.
- For example, for the funeral home, the AI is able to communicate current status and expectations for their process end-to-end and provide.
- shipment tracking information in real time.
- And more
Client-facing management portal
- update settings.
- customize training data, keywords and responses.
- review chats and calls.
- customize AI and embed codes.
- additional users with permission (billing info, etc).
- export and import training data to/from Excel.
Main features we offer are:
Custom trained AI
Web chat
- customizable colors and behaviors
- send attachments
- keywords with replies
AI Advisor
- A web-chat interface that representatives can use to get AI-generated answers for a specific customer and relay that information
- speeds up the training process by providing AI-assisted on-the-job learning
- reduces ramp-up time on internal systems by providing a natural language interface
Telephony/voice interaction
- customizable voices and names
- customizable greetings
- replies to keywords
SMS
- customizable greetings
- send attachments
- replies to keywords
Automatic imports of phone lists (configured by our team)
- identify incoming callers and associated data instantly
Multiple locations for your business
- can have custom training data, and configuration per location
- different phone number per location
- allows you to bring your own Twilio number
Notifications for follow-up conversations
- AI will automatically designate which chats need follow-up or intervention
- Sends a text message to a number and/or email you choose
- Creates a guest card (with integration) in your system of choice
Integrations through scripting interface (configured by our team)
- uses javascript
- interfaces with any kind of web service
- securely store secrets like passwords, tokens or API keys
- programmable interface to augment AI with “skills”
- For example, for the funeral home, the AI is able to communicate current status and expectations for their process end-to-end and provide shipment tracking information in real time.
Client-facing management portal (light and dark themes)
- update settings
- customize training data, keywords and responses
- review chats and calls
- customize AI and embed codes
- additional users with permission (billing info, etc)
- export and import training data to/from Excel